dbwin's Privacy Policy

01 Introduction and Scope of Policy

dbwin ("we", "our", "platform") operates an online gaming and sports betting service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect the personal information of visitors and registered members of our website dbwin.cam.

This policy applies to our website, mobile version, and all associated digital services. By starting to use the dbwin platform, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please stop using the platform and contact us.

We believe that the protection of personal information is a fundamental right. That is why dbwin always treats your privacy with the highest importance and manages your information in accordance with applicable data protection regulations.

02 What Information We Collect

dbwin collects only the information necessary to provide the platform's services. The various categories of information collected are listed below:

2.1 Registration and Account Information

• Full name, date of birth, and nationality
• Email address and login credentials
• Mobile number (for verification)
• Residential address (where applicable)

2.2 Identity Verification (KYC) Information

As part of operating a safe platform to ensure responsible gaming and prevent money laundering, we may collect the following information for identity verification:

• National ID card (NID) or passport copy
• Live selfie or photo (where applicable)
• Proof of financial information (for high-value transactions)

2.3 Financial Transaction Information

• bKash, Nagad, Rocket, or Upay account number (for verification)
• Deposit and withdrawal history and amounts
• Transaction date and time

2.4 Gaming Activity Information

• Game history, bet amounts, and results
• Bonus and promotion usage records
• Session duration and activity type

2.5 Technical and Device Information

• IP address and device identifiers
• Browser type, operating system, and version
• Cookie and session data (detailed below)
• Page visit logs and navigation patterns

03 How We Collect Information

We collect your information in the following ways:

• Directly Provided Information: Information you voluntarily provide during registration, login, deposits and withdrawals, or support requests.
• Automatically Collected: Information automatically collected via cookies, log files, and similar technologies while browsing the platform.
• Received from Third Parties: Relevant information from payment processors (bKash, Nagad, Rocket, Upay) and identity verification service providers.
• Through Communications: Information provided during live chat or email support.

04 Purposes of Using Information

dbwin uses your information only for the following legitimate purposes:

4.1 Service Delivery and Account Management

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Customer support services

4.2 Security and Fraud Prevention

• Detecting and preventing unauthorized account access
• Monitoring suspicious financial activity
• Detecting multiple accounts and fraudulent behavior

4.3 Responsible Gaming

• Managing limit-setting and self-exclusion features
• Identifying excessive gaming risks and providing support
• Age verification — ensuring services are available only to those aged 21 and above

4.4 Platform Improvement

• Analyzing and improving user experience
• Diagnosing and resolving technical issues
• Developing new features and services

4.5 Communications

• Sending important account-related notifications
• Relevant promotional messages (subject to your consent)
• Notifications of policy changes

05 Information Sharing and Third Parties

dbwin never sells your personal information to third parties. However, necessary information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Only relevant information is shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure services. These partners operate under contractual confidentiality obligations.

5.2 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, and Ezugi may receive the minimum information necessary to operate gameplay. They are required to follow dbwin's data protection standards.

5.3 Legal Obligations

Information may be disclosed as necessary to comply with any legal obligation, court order, or directive from a regulatory authority.

06 Cookie Policy

The dbwin website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies We Use

• Essential Cookies: Required for maintaining login sessions, security verification, and the core functionality of the platform. Without these, the platform will not work properly.
• Functionality Cookies: For remembering your preferred language, settings, and other preferences.
• Analytics Cookies: For collecting platform usage statistics, which help improve the service.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some important platform features to not work properly.

07 Data Security Measures

dbwin takes industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transfers between the website and server are completed via encrypted connections.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Access Control: Only authorized staff can access personal information for specific and necessary purposes.
• Two-Factor Authentication: An additional verification layer for account security.
• Regular Security Audits: Regular security assessments are conducted to identify system vulnerabilities.
• Staff Training: All staff are regularly trained on data protection.

08 Data Retention Period

dbwin retains your information only for as long as necessary:

• Active Account: All information is retained for as long as the account remains active.
• After Account Closure: Financial transaction and KYC information is retained for the period required by applicable legal obligations.
• Logs and Technical Data: Retained for a limited period for security analysis.
• Legal Requirements: Relevant information may be retained for a longer period in the case of dispute resolution or legal claims.

After the specified period has passed, your information is securely deleted or anonymised.

09 Your Rights

As a user of the dbwin platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your stored information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: In certain cases, you may request your information in a portable format.
• Right to Withdraw Consent: For information processing based on consent, you may withdraw your consent at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will process your request as quickly as possible.

10 Protection of Minors' Information

dbwin's services are for those aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.

If we become aware that a minor has registered on our platform, we will immediately close that account and securely delete the associated information. If you believe a minor has registered on our platform, please contact us immediately.

11 International Data Transfers

In some cases, your information may be processed or stored outside Bangladesh. In such cases:

• We ensure that the receiving country or organization maintains adequate data protection standards.
• Data protection obligations are included in agreements with third parties.
• Appropriate safeguards are ensured for any international transfer.

12 Policy Changes

dbwin may update this privacy policy from time to time. When any significant change is made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email.
• You will be informed about important changes when logging in to the platform.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We recommend checking this page regularly.

13 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the following:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take all your data protection requests seriously and try to respond as quickly as possible.