dbwin Terms and Conditions — Complete Policy

1. General Provisions

These terms and conditions ("Terms") apply to the use of the dbwin platform ("Platform") and all of its services. By visiting the dbwin.cam website, creating an account, or participating in any game or betting activity, you are considered to have fully accepted these Terms.

Our Privacy Policy and Responsible Gaming Policy apply alongside these Terms. Together, the documents mentioned above form the entire agreement between you and dbwin.

If you disagree with any part of these Terms, please refrain from using our platform. For any questions, contact our 24/7 live chat support.

2. Eligibility and Age Requirement

The following eligibility requirements must be met to use the dbwin platform:

• You must be at least 21 years old. This service is available only to those aged 21 or above.
• You must be a legally capable individual and have the capacity to enter into a binding agreement on your own behalf.
• Participating in online gaming or betting activities from your location must be lawful.
• You have not previously been banned or suspended by dbwin.
• You will not operate an account on behalf of or as a representative of another person.

dbwin may request identity documents or other proof at any time for age verification. Providing a false age will result in immediate account closure and any deposited funds may be forfeited.

3. Account Registration

3.1 Registration Process

You must create a personal account to join the dbwin platform. You are required to provide accurate, complete, and up-to-date information at the time of registration.

3.2 Single Account Policy

Each person may operate only one account. Creating multiple accounts using the same device, IP address, or payment method by the same person or household is strictly prohibited. Violating this policy will result in the closure of all accounts.

3.3 Information Verification

dbwin reserves the right to verify the information you have provided at any time. You may be asked to submit a national ID card, passport, or other official documents. Deposits or withdrawals may be placed on hold until verification is complete.

4. Account Security

Keeping your account login details (username and password) confidential is your own responsibility. Strictly follow the points below:

• Never share your login details with any third party.
• Use a strong password and change it regularly.
• If you suspect an unauthorized login, notify dbwin support immediately.
• Avoid logging into your account on public or shared devices.
• Log out after every session.

You are responsible for all activities carried out from your account. dbwin bears no liability in the event of unauthorized access by a third party.

5. Deposits and Withdrawals

5.1 Deposit

Deposits are accepted on the dbwin platform via bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳300.

• Deposits must always be made using a payment method registered in your own name.
• Using a third party's account or payment method is prohibited.
• Deposits are generally credited to the account instantly.

5.2 Withdrawal

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10–45 minutes.

• Withdrawals can only be made to the same payment method used for the deposit.
• Account verification must be completed before a withdrawal can be made.
• Withdrawals may be placed on hold if the wagering requirements of an active bonus have not been met.
• In cases of suspicious activity, dbwin may take additional time to review a withdrawal.

5.3 Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳).

6. Bonuses and Promotional Offers

6.1 Welcome Bonus

New members can receive a 120% bonus on their first deposit of up to ৳15,000. The wagering requirement for this bonus is 10x (the bonus amount must be wagered 10 times).

6.2 General Bonus Terms

• A bonus offer applies only once per person, household, device, or IP address.
• Bonus funds cannot be withdrawn before the wagering requirements are met.
• Bonuses must be used within a specified time limit after being credited; expired bonuses will be automatically cancelled.
• dbwin reserves the right to modify, suspend, or cancel any bonus offer at any time.
• In any dispute regarding a bonus, dbwin's decision will be considered final.
• Misuse of bonuses or attempting to obtain bonuses through fraudulent means will result in account closure.

6.3 VIP Program

dbwin's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits apply at each tier. Details on tier advancement and benefits can be found in the relevant section. dbwin may modify the terms of VIP benefits at any time.

7. Betting Rules

7.1 Bet Validity

Only bets confirmed by the system will be considered valid. Bets that are not confirmed due to loss of internet connection or technical issues are void.

7.2 Technical Errors

dbwin reserves the right to cancel bets placed on the basis of incorrectly displayed odds, incorrect payouts, or other technical errors caused by software or hardware faults. dbwin's decision is final in such situations.

7.3 Match Fixing and Fraud

Participation in match fixing, misuse of insider information, or any kind of fraudulent activity is strictly prohibited. If such activity is detected, the account will be closed immediately and the relevant authorities will be notified.

7.4 Maximum Bet Limits

dbwin may set maximum bet limits for various games and markets. These limits are subject to change at any time.

8. Prohibited Activities

The following activities are strictly prohibited on the dbwin platform:

• Any activity related to money laundering or illegal funds.
• Use of bots, automation software, scripts, or other unauthorized third-party tools.
• Creating or operating multiple accounts.
• Attempting to obtain bonuses fraudulently in violation of the bonus policy.
• Exploiting vulnerabilities in the platform's system or security.
• Harassing other users or displaying inappropriate behavior.
• Providing false or incorrect identity information.
• Conducting transactions using a third party's payment method.

If any of the above activities are detected, dbwin reserves the right to immediately close the relevant account and forfeit the stored balance.

9. Account Suspension and Closure

9.1 Closure at dbwin's Initiative

dbwin may suspend or permanently close your account in the following circumstances:

• Violation of any provision of these Terms.
• Evidence of fraud, deception, or suspicious activity.
• Providing false information or failure to complete verification.
• Violation of the age requirement.
• Instructions from a regulatory or law enforcement authority.

9.2 Closure at the User's Initiative

If you wish to close your account, please contact our support team. Before closing your account, please inquire about the wagering requirements for any active bonuses.

9.3 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a specified period. For more information on this, please visit our Responsible Gaming page.

10. Responsible Gaming

dbwin places the highest importance on responsible gaming. We believe that gaming is an entertainment activity and should never be a cause of financial or mental problems.

Users can make use of the following tools:

• Setting deposit limits.
• Setting session time limits.
• Temporary or permanent self-exclusion.
• Reality check notifications.

If you notice signs of gaming addiction or problems, contact our support team immediately. For detailed information, visit our Responsible Gaming page.

11. Privacy and Data Protection

dbwin is committed to protecting your personal information. We use SSL encryption and other advanced security technologies.

To learn more about how your information is collected, used, and stored, please read our Privacy Policy. By accepting these Terms, you are also accepting our Privacy Policy.

We collect and store necessary information to comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.

12. Dispute Resolution

12.1 Filing a Complaint

To resolve any complaint or dispute, please contact our support team first via 24/7 live chat or email. We take all complaints seriously and aim to resolve them as quickly as possible.

12.2 Finality of Decisions

dbwin's decisions regarding game outcomes, bonus calculations, or other technical matters shall be considered final. Data recorded in the system is the definitive proof.

12.3 Time Limit

Any complaint related to a transaction or game must be submitted within 30 days of the relevant incident. Complaints filed after this period may not be considered.

13. Limitation of Liability

dbwin is not liable for any loss in the following circumstances:

• Loss of a bet or game due to internet connection disruption.
• Issues caused by your device or software.
• Losses resulting from unauthorized access to your account, if caused by your own negligence.
• Delays or losses caused by the failure of third-party services (payment gateways, internet services).
• Unexpected technical errors, server downtime, or periods of maintenance work.

The dbwin platform is provided on an "as is" basis. We cannot guarantee uninterrupted or error-free service, but we are always striving to ensure the highest quality of service.

14. Changes to Service

dbwin reserves the right to make the following changes at any time without prior notice:

• Modifying or updating these terms and conditions at any time.
• Adding new games or services, or removing existing games or services.
• Changing promotional offers or bonus structures.
• Changing payment methods or limits.
• Temporarily suspending the service for maintenance.

For significant changes, we will endeavor to provide advance notice where possible. Continued use of the platform after any changes constitutes acceptance of the new terms and conditions.

15. Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected]

Our support team is available around the clock in Bengali. Feel free to reach out for assistance with anything.